Lay off 38% of your contact center staff

TryTry for free

Trial period - 14 days

Digitize the customer service

It's fast. Convenient for customers. And it's profitable for your business.

Cut down expenses on SMS and phone calls by 5 times

The effectiveness of SMS falls, but prices continue to grow. A phone call is not always convenient. Send notifications to customers via messengers; messages reach customers quickly, and customers react to them more promptly. Unlike SMS, this is a two-way communication, so the customer will be able to promptly obtain additional information.

Increase the efficiency of contact center employees and the delivery service by 28%

By analyzing the text of the customer's question, the platform displays prompts for the operator. Prompts are formed using machine learning from the accumulated question-and-answer database. Prompt templates are checked by your employee for correctness and timeliness of the information contained. This eliminates the need to manually type the message and, as a result, speeds up the work.

Increase the number of repeat orders by 32%

Send customers useful information, taking into account their preferences. Remind them about periodic purchases or service renewals. Make personalized offers and return buyers, who have not made purchases in your store for a long time. An order can be issued directly in the messenger.

Increase the capacity for processing orders during a peak season

Prepare your standby facilities to process customer requests during a peak demand period. Answers from a well-trained chatbot are difficult to distinguish from messages sent by a human. At the same time, a bot is ready to work 24 hours a day, without days off, sick days, without an employment record book and minimum monthly wages.

How does service work?

The customer selects the messenger, in which it is convenient for him/her to communicate with the company

In the cart, when making the order,

the customer will be notified of the executed order, will be able to confirm it and coordinate the delivery options.

Demo version

When turning for consultation in the online chat,

the customer remains in touch with the company even when he/she left the site. Dialog in the chat and messenger is synchronized.

Example

having received a welcome or service message,

Through the service, it is possible to send the message to messengers, SMS or by email. This way the contact base is being converted into messengers.

Example

in the retail store to receive a discount,

Develop the customer loyalty program. It is possible to use the available online cashier or POS-terminal.

Request for proposal

Platform features

Qualitatively new SMS replacement

Service messages to messengers. Being sent via API.

It's time to give up SMS and phone calls

Sms
Phone
Price of 1 contact
0.30 rub
to all messangers
1.50 2 rub
depends on the operator

≥ 3 rub
depends on the duration
Audience coverage on the first try
94 %
to all messangers

3 hours
during which the message has been read

48 %
so many customers respond to the first call

An option to consult customers by a botCustomer consulting by a bot

+
Customer consulting by an operator
+
+
Message content
8
content types
1
only text
1
only voice
User experience
          

Tariff plans


0
rub/month
trial

  • 14-day test

  • All widgets

  • All messengers

  • Interaction with API


4 990
rub/month
basic

  • Branded accounts in all messengers

  • Interface for operators

  • Bots

  • Up to 20,000 messages per month


from 30 000
for integration
corporate

  • Unlimited messages

  • Integration into the customer's IT infrastructure

  • Enhanced API

  • Personal manager

  • Technical support under the SLA

Frequently asked questions

How to connect a mass mailing to messengers on the site?Installation of Flomni takes a few minutes. It is enough to add 2 lines of code: one to the site template, and the other to the place, where the list of messengers is to be displayed (for example, an order confirmation page)How to connect a mass mailing to messengers on the site?
Installation of Flomni takes a few minutes. It is enough to add 2 lines of code: one to the site template, and the other to the place, where the list of messengers is to be displayed (for example, an order confirmation page)

What is the percentage of customers, who will choose a messenger as a communication channel?The standard online store's conversion rate is from 70% to 80%, depending on the product category.What is the percentage of customers, who will choose a messenger as a communication channel?
The standard online store's conversion rate is from 70% to 80%, depending on the product category.

What will happen to customers, who do not have messengers?When sending messages, Flomni will check for the availability of a messenger and notify you if it is not available. Such customers will receive information by traditional channels – by an SMS or a call from a manager.What will happen to customers, who do not have messengers?
When sending messages, Flomni will check for the availability of a messenger and notify you if it is not available. Such customers will receive information by traditional channels – by an SMS or a call from a manager.

Is it possible to transfer the accumulated customer base into messengers?Yes, Flomni will request permission to send messages from your customers and, after receiving their consent, you will be able to send messages to them.Is it possible to transfer the accumulated customer base into messengers?
Yes, Flomni will request permission to send messages from your customers and, after receiving their consent, you will be able to send messages to them.

Is my customer base protected?In messengers, messages are sent under an individual identifier, sending under which is possible only on your behalf. Unlike SMS, you do not have to give us your phone number or email address.Is my customer base protected?
In messengers, messages are sent under an individual identifier, sending under which is possible only on your behalf. Unlike SMS, you do not have to give us your phone number or email address.

View in action

Will integration and implementation be required?