CDEK HR: chatbots reduced recruiters' workload by 30%

• Relieve recruiters from routine communication with candidates
• Reduce the percentage of lost high-quality candidates due to late call or missed reminder

1. find resumes on the most different job sites — HeadHunter, Superjob, Habr Career, Avito Work, Rabota.ru, and others;
2. add candidates to «Huntflow»;
3. curate each stage of interaction, track the steps of the selection funnel, help the person not to get lost:

• invite to group interview, test day, employment;
• send reminders absolutely all ways: messengers, SMS messages, voice calls, and simple calls;
• consult if something went wrong.

Often such situations occurred that we lost candidates at some stage of selection only because we lacked time to accompany them — send a reminder about the interview date, call the candidate before the test day.

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Vitalina Bacherikova, head of mass recruitment, CDEK Global.

Example:

Steps of work

1. warehouse workers,
2. drivers on a personal car;
3. drivers on a Gazelle car.

How CDEK chatbots work

1. Status «New candidate». The chatbot takes all candidates assigned the status «New» and sends them messages. If a person is interested in the offer and responds «Yes», the bot offers to pass the test.
2. Status «Bot approved/not approved».
   
   If the test is passed and the candidate is suitable, the status changes to «Bot approved». If not, it changes to «Bot rejected». The status is again changed in Huntflow and the candidate's application is transferred directly to the recruiter. But the work doesn't end there.
3. Status «Phone interview not connected».
   
   Is set if the employee was unable to call the candidate. In this case, the person receives a notification «Not connected», and the connected bot updates the degree of interest of the candidate.
4. Status "Group interview invited".
   
   When the recruiter personally talked to the candidate and transferred him to this stage, the CDEK chatbot sends the data about the vacancy, date, address, and time when we expect the candidate to come to the meeting with the recruiter. The message to the candidate comes twice: in the moment of status change and 2 hours before the interview.
5. Status «Test day invited».
   
   If both sides are interested in further interaction, the recruiter changes the status to «Test day invited», selects the date and time. After that, our bot takes the candidate and sends him a notification with buttons «I'll come», «I won't come». The candidate chooses the option, and the status goes back to Huntflow. For the recruiter, a comment is written, and the candidate receives a reminder when they need to come to the test day.
6. Status «Invited to employment».
   
   If the test day was successful, we send a message to the candidates with two buttons — «I'll come», «I won't come». The candidate chooses the option, and the status goes back to Huntflow. There are also rejections, we track them, find out who of the candidates appeared again, call them, send SMS. If the recruiter changes the status, the candidate receives a notification message.
7. Status «Refusal» — in case the candidate was not selected due to objective reasons. The recruiter can change the status, and the candidate will receive a refusal message.